SHIPPING POLICY
We pack and ship all items within 2-7 working days, usually faster.
The shipping cost will be added to the selection in your cart. You will be notified with your tracking link via email. Please follow your delivery to make sure your parcel arrives safely.
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GERMANY
DHL Standard GoGreen 1-2 kg (3-5 working days) 6,00 €
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EU
DHL Standard GoGreen 1-2 kg (3-5 working days) 12,00 €
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SWITZERLAND / UK
DHL Standard GoGreen 1-2 kg (7-10 working days) 16,00 €
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NORTH AMERICA (USA & CANADA)
DHL Standard GoGreen 1-2 kg (7-20 working days) 36,00 €
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REST OF THE WORLD
DHL Standard GoGreen 1-2 kg (7-20 working days) 44,00 €
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For shipments to countries outside of the EU, customs and additional fees need to be paid.
Please address your responsible Institution for further information.
Please note that we are not responsible for the performance of any third party services.
RETURN & EXCHANGE POLICY
Right of Cancellation
You have the right to withdraw from the purchase within fourteen days, without being required to cite any reasons. The cancellation period is fourteen days from the day on which you took final possession of the goods.
In order to exercise your right to cancellation, you must inform us clearly, via a written statement. (fluo, Rothenbaumchaussee 79, 20148 Hamburg, Germany, shop@fluo.de), citing your decision to withdraw from your purchase.
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Consequences of Cancellation
If you withdraw from this purchase, all payments which we have received from you, including delivery charges must be repaid to you promptly, at the latest within fourteen days from the date on which the notification of your cancellation of this purchase was received by us. For this repayment, we will use the same payment method you used in the original transaction. We may refuse reimbursement until we have received the goods back from you, or until you have provided proof that you have returned the goods, whichever occurs earlier.
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You shall bear the direct costs of returning the goods. You must only pay for any loss in value of the goods if this loss in value is due to any inappropriate handling of the goods on your part, while verifying their nature, characteristics, and/or proper functioning of the goods.
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For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"): https://ec.europa.eu/consumers/odr