fluo

info

shipping & delivery

we pack and ship all items within 3 working days, usually faster. Your order will be shipped to you by DHL if you are in germany, and by Deutsche Post if you are located elsewhere in the EU or overseas.


delivery costs

Germany 7.00 € per single item (DHL)
worlwide 10.00 € per single item (Deutsche Post)
EU 14.00 € for two items (DHL)
outside EU 14.00 € for two items (Deutsche Post)


are the shipments insured?

we ship all items insured and will provide you with a tracking number. (except fluo journals)


how long will it take until i receive my order?

within germany it usually takes 1-2 working days.
using priority mail for shipments elsewhere in the EU it usually takes 2-4 working days.
using priority mail for shipments overseas it usually takes 3-8 working days.

please note that we are not responsible for the performance of any third party services.


where's my invoice?

you will find your printed invoice in the parcel.


what if i don't like what i get?
how do returns work?


if you are unhappy with the item you've recieved, no problem. please email us and send it back right away in the state you received it, using registered mail.
as soon as we receive the item in perfect condition we will refund the purchase price via your chosen payment method (excluding shipping costs).
the return period is 14 days, and starts as soon as you recieve your order.